We stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If you are not happy with a product you purchased from us, you can return it for a refund within 14 days from the day of purchase. We currently don't provide an exchange option.
We also offer a 12-month warranty against defective workmanship and/or material for our tableware, subject to fair wear and tear and use in accordance with our care and use instructions.
For hygiene reason, we do not accept returns of used Goods for change of mind reasons, unless there was a defect in the Goods.
To return Goods, you must firstly tell us by email message to firstname.lastname@example.org, specifying exactly what Goods, the packing slip or invoice number and date of purchase, and giving full details of the reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your return request. Please note that no Goods can be returned after 14 days from the date of purchase, unless there was a defect in the Goods.
All Goods returned must meet the following conditions:
have both goods and all packaging in their original conditions;
including our returns note;
at your risk and cost.
If we agree that an item is defective, we will
refund the cost of the item or issue a credit note in relation to it.
In any event, no refunds are available for our gift vouchers.
If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
accept the alternatives we offer;
cancel all or part of your order prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
If we need to refund you money, we will credit your bank account or credit or debit card as soon as reasonably practicable but in any case no later than 7 working days from the date when we confirm that refund is due.